Refund Policy
When a digital MYRAA purchase may be refunded and how to request review.
Effective September 26, 2026 · Last updated September 26, 2026
Before approval
A pending order can be cancelled by contacting support before it is approved. Duplicate verified payments will be investigated and refunded or credited where confirmed.
After digital delivery
Because an approved order generates a license and immediate access to downloadable software, refunds are reviewed individually. Contact support promptly if activation fails or the installer cannot be used.
Technical problems
We will first attempt to resolve activation, download, or compatibility issues. If the purchased service cannot be delivered and support cannot provide a reasonable fix, the order may qualify for a refund.
Non-refundable situations
Refunds are generally unavailable for change of mind after successful activation, unused subscription time, third-party API charges, misuse, license sharing, or failure to meet clearly stated Windows requirements.
Request process
Send the account email, transaction reference, purchase date, and a description of the problem to support. Do not email API keys, passwords, or full financial account credentials.
Processing
Approved refunds are returned through an available method after identity and payment verification. Bank or wallet processing times are outside MYRAA’s control.
Add the registered business name, operating address, governing law, and verified support email, then obtain local legal review before accepting public payments.